At Hijab e Zouq (accessible from hijabezouq.com), the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of information we collect, how we use it, and how we keep it secure.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hijabezouq@gmail.com.

1. Information We Collect

When you browse our store or place an order, we collect personal information necessary to process your purchase and deliver your items:

  • Order Information: Name, shipping address, billing address, phone/WhatsApp number, and email address.
  • Automated Technical Data: IP address, browser type, device information, and browsing activity collected via cookies and tracking technologies (such as Meta Pixel).

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process, fulfill, and ship your orders.
  • To communicate order updates, shipping notifications, and tracking details via SMS, WhatsApp, or email.
  • To improve our website user interface, layout, and product offerings.
  • To run optimized advertising campaigns on Meta (Facebook/Instagram) and Google.
  • To prevent fraudulent transactions and maintain site security.

3. Sharing Your Information

We respect your privacy and never sell, trade, or rent your personal data to third parties. We only share necessary data with trusted service providers essential for operating our business:

  • Courier & Logistics Partners: Name, phone number, and delivery address shared for parcel dispatch and Cash-on-Delivery (COD) fulfillment.
  • Analytics & Advertising Services: Anonymous browsing and event data shared with Meta and Google for performance analytics and ad targeting.
  • Payment Gateways: Secure payment processors for processing digital transactions.

4. Cookies and Tracking Technologies

Hijab e Zouq uses standard “cookies” and tracking pixels to store information about visitors’ preferences, analyze site navigation, and optimize user experience. You can choose to disable cookies through your individual browser options.

5. Data Retention & Security

We retain your order information for as long as necessary to manage customer service inquiries, handle potential returns, and fulfill legal or tax accounting requirements. We implement strict administrative and technical measures to safeguard your data against unauthorized access.

6. Your Rights

You have the right to request access to the personal data we hold about you, or ask us to update, correct, or delete your personal information from our system at any time by contacting our support team. You may also opt out of receiving marketing communications from us at any time by contacting hijabezouq@gmail.com or by using the unsubscribe option in any marketing message.

7. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.