Ordering & Payment

Do you offer Cash on Delivery (COD)?

Yes, COD is available nationwide. We may confirm your order via WhatsApp or call before dispatch to verify your details.

What payment methods do you accept?

Cash on Delivery, Bank Transfer, EasyPaisa, and JazzCash. Advance payments get an exclusive

Can I change or cancel my order after placing it?

Yes, if it hasn't been dispatched yet. WhatsApp us at +92 303 4861292 as soon as possible with your Order ID.

Shipping & Delivery

How long will my order take to arrive?

2–3 working days in Lahore, 3–5 days in major cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan), and 4–7 days for remote areas.

Is shipping free?

Yes, on all orders above Rs. 3,000. Below that, a flat Rs. 250 shipping fee applies.

How do I track my order?

Once dispatched, you'll get a tracking ID via SMS or WhatsApp to follow your parcel online.

Returns & Exchanges

Can I return a hijab after trying it on?

For hygiene reasons, hijabs, undercaps, and accessories can't be returned once opened or worn — unless there's a manufacturing defect or you received the wrong item. Unworn items in original packaging can be exchanged within 7 days.

What if I receive a damaged or wrong item?

Send us a photo or short video via WhatsApp or email within 24 hours of delivery, and we'll arrange a free replacement or exchange — no cost to you.

Do I get a cash refund or store credit?

We primarily offer exchanges or store credit (valid 3 months). Cash refunds apply only if the item is out of stock and can't be replaced.

Product & Fabric

Which fabric is best for everyday/summer wear?

Chiffon and cotton are lightweight and breathable, great for daily wear and hot weather. Georgette and silk have more drape and structure, better suited for formal occasions.

Will the color match what I see in photos?

We try to keep colors as accurate as possible, but slight variation can occur due to screen display and lighting. If you're unsure, message us on WhatsApp and we'll help you pick.

How do I style an undercap with my hijab?

Undercaps sit underneath your hijab to keep it in place and prevent slipping — pair a bamboo jersey or cotton undercap with lightweight fabrics like chiffon for all-day comfort.

Still have questions? WhatsApp us at +92 303 4861292 or email hijabezouq@gmail.com — we're happy to help.        Support hours: Monday–Saturday, 10:00 AM – 7:00 PM.