Shipping & Delivery Policy

At Hijab e Zauq, we strive to deliver your modest wear items quickly and securely. All orders are carefully packed and inspected prior to dispatch to ensure you receive your products in perfect condition.

1. Delivery Areas & Timelines

We deliver across all major cities and remote locations throughout Pakistan.

Location	Estimated Delivery Time
Lahore	2 – 3 Working Days
Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.)	3 – 5 Working Days
Rest of Pakistan / Remote Areas	4 – 7 Working Days

Note: Delivery times are estimates and may vary slightly during official public holidays, sale events, or extreme weather conditions.

2. Shipping Charges

Standard Delivery Fee: A flat shipping charge of PKR 250 applies to all standard domestic orders.
Free Shipping: We offer FREE Delivery on all orders above PKR 3,000.

3. Cash on Delivery (COD) & Verification

Order Confirmation: For Cash on Delivery (COD) orders, our team may contact you via WhatsApp, Call, or SMS to confirm your order details and shipping address prior to dispatch.
Unverified Orders: Orders that remain unverified after 48 hours may be automatically cancelled to prevent stock holding.
Exact Amount: Please have the exact cash amount ready upon courier arrival to ensure smooth parcel handoff.

4. Order Processing & Tracking

Cut-Off Time: Orders placed before 3:00 PM on working days (Monday to Saturday) are processed the same day. Orders placed on Sundays or public holidays are processed the next business day.
Tracking Details: Once your parcel is dispatched, you will receive a tracking ID via SMS or WhatsApp to monitor your shipment’s status online via our courier partner’s portal.

5. Courier Partners

We work with trusted logistics providers including TCS, Leopards Courier, Trax, and CallCourier to ensure reliable and timely deliveries.

6. Damaged or Tampered Packages

Do not accept any parcel that appears opened, tampered with, or severely damaged at the time of delivery. If you receive a damaged package, please record a quick video while unboxing and report it immediately to our customer support within 24 hours of delivery.

7. International Shipping

Currently, we only ship within Pakistan.

8. Contact Us

For any shipping inquiries or tracking support, please reach out to us: