Returns & Exchange Policy

This policy applies to items purchased directly from hijabezouq.com only.

At Hijab e Zauq, customer satisfaction is our top priority. We take great care in inspecting every item before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to assist you.

Eligibility for Returns & Exchanges

  • Timeframe: Exchange or return requests must be initiated within 7 days of delivery.
  • Condition: Items must be unworn, unwashed, unused, and in their original packaging with all tags intact.
  • Hygienic Exclusion: Due to hygiene standards, headscarves, hijabs, underscarves, and accessories cannot be exchanged or returned once opened or tried on, unless there is a manufacturing defect or wrong item delivered.
  • Proof of Purchase: A valid order number or proof of purchase is required.

Non-Returnable Items

  • Items purchased on clearance or end-of-season sales.
  • Hijabs or undercaps that show signs of wear or perfume application.
  • Customized or altered apparel.

How to Request an Exchange or Return

  1. Take clear photos or a short video of the defect, damage, or wrong item.
  2. WhatsApp us at +92 303 4861292 or email us at hijabezouq@gmail.com with your Order ID and the issue details.
  3. Our customer support team will review your request within 24–48 hours and provide instructions for dispatching the item back to us.

Shipping Costs

  • Damaged / Incorrect Item: If the error is on our end, Hijab e Zauq will cover the return shipping costs or arrange a pickup (where available), including shipping the replacement item back to you at no charge.
  • Change of Mind / Size Swap: If you are exchanging an item due to personal preference or sizing errors, the customer is responsible for standard return delivery charges, including shipping the replacement item back.

Refunds & Store Credit

  • Store Credit / Exchange: We primarily offer exchanges for another item or size, or issue Store Credit (via discount code) valid for 3 months from the date of issue.
  • Cash Refunds: In cases where an item is out of stock and cannot be replaced, cash refunds will be processed via Bank Transfer or EasyPaisa / JazzCash within 3–5 business days of receiving and inspecting the returned product.
  • Note: Original shipping/COD charges, as well as advance payment shipping fees, are non-refundable.